Contact Us

Whether you have spotted something we got wrong, have a question about how a page is put together, or simply want to share your thoughts, our team is glad to hear from you. Reader messages shape how we explain sign-up steps, deposit limits, verification checks, payment methods, game libraries and bonus terms, so every note is read by a person.

How to reach us

The simplest route is email: info@caps-jia.org.uk. A clear subject line, such as "Correction: withdrawal methods" or "Question about wagering terms", helps us send your message to the right place quickly.

What we can help with

• Corrections – if a brand detail on our pages no longer matches what a casino publishes, such as a changed payment option or updated bonus condition, please tell us and include a link to the source if you have one.
• Feedback – suggestions on clarity, missing topics or anything that felt confusing are always welcome.
• General site questions – how our pages are structured, where information comes from, or how to find a particular explainer.

What we cannot do

We are an independent information site, not a casino operator. We have no access to anyone's player account and cannot help with deposits, withdrawals, blocked accounts, verification documents or disputed payouts. For those matters, please contact the casino's own customer support directly, as only the operator can look into your account.

When to expect a reply

We aim to answer within a few working days. Messages sent at weekends or on bank holidays may take a little longer. If your note is a correction, we will check it against the casino's published information before updating anything, which can occasionally add a short delay.

Your information

We only use the details you send to reply to you and to improve the site; you can read how we handle personal data in our privacy policy.

This site is intended for readers aged 18 and over. If gambling is causing you concern, free and confidential support is available from GamCare and BeGambleAware.